Privacy Policy

Virtual Planet Ltd. ("Virtual Planet," "we," "us," "our") operates Bitcoin ATMs and related services. This Privacy Policy explains how we collect, use and disclose your personal information when you use our services, including ATMs and the website, and what choices you have regarding your information.

We collect and use your information to provide and improve our services in accordance with applicable data protection laws. By using our services, you consent to the collection and use of information in accordance with this policy.

Bitcoin transactions are irreversible
Crypto prices can change quickly
Store private keys securely
Crypto trading carries risks
Invest only what you can lose
Research the market before investing
Check the recipient's address twice
Changes in the market appear suddenly
Use strong, unique passwords
Beware of online phishing attempts
The value of cryptocurrencies is highly volatile
Using bitcoin ATMs involves risks
BTC transactions cannot be undone
Cryptocurrency prices may suddenly fall
Crypto transactions involve a lot of risk

Types of Data Collected
We collect different types of information for different purposes to improve our services and ensure compliance with legal requirements:

Personal Information
When you use our services, we may ask you to provide personal information, which may include, but is not limited to:

  • Name
  • Address
  • Date and place of birth
  • Nationality/citizenship
  • Type, number and issuing authority of identity document
  • A copy of the image of your identity document
  • Picture of your face
  • Time-stamped videos
  • Phone number
  • E-mail address

Transaction Data
We collect data on transactions made using our Bitcoin ATMs, such as:

  • The amount of the transaction and its details
  • Internal transaction ID number
  • Cryptocurrency wallet addresses used

Usage Data
We may also collect information about how our website and services are accessed and used. This may include:

  • IP address
  • Browser type and version
  • Visited pages on our website
  • Time and date of visits
  • Time spent on each site
  • Unique device identifiers
  • Diagnostic data

Tracking Data and Cookies
We use cookies and similar tracking technologies to monitor activity on our website and store certain information. You can configure your browser to reject all cookies, but this may affect your ability to use certain features of our website.

Use of Data
Virtual Planet uses the collected data for various purposes, including:

  • Ensuring and maintaining our services
  • Verify your identity and meet legal and regulatory requirements
  • Notification of changes to our services
  • Providing customer support
  • Monitoring and analysis of the use of our services
  • Detection, prevention and resolution of technical problems
  • Ensure compliance with applicable laws and regulations

Disclosure of Data
Virtual Planet does not sell your personal data. However, we may disclose your data under the following circumstances:

Legal Requirements
We may disclose your data if required to do so by law or in response to valid requests from public authorities, particularly in connection with regulatory requirements.

Service providers
We may employ third parties to provide services on our behalf, such as technical support, identity verification or data storage. These third parties only have access to your personal information to perform these tasks and are required not to disclose or use it for any other purpose.

Data Retention Period
We will retain your personal data only for the period necessary to fulfill the purposes for which they were collected, or as required by law. Typically, data is retained for up to 10 years to comply with statutory obligations and potential legal claims.

Your Rights
You have the following rights with respect to your personal data:

  • Right of access: You can request access to your personal data at any time to verify its accuracy and ensure that it is processed lawfully.
  • Right to rectification and deletion of data: You can request that inaccurate data be corrected or ask that your personal data be deleted if it is no longer needed for the purposes for which it was collected. However, some data may be retained due to legal requirements.
  • Right to object and opt-out: You may object to the processing of your data for certain purposes and opt out of receiving communications from us at any time by following the opt-out instructions in our emails.

Exercising Your Rights
To exercise any of these rights, please contact us at support@virtualplanet.gr We may require proof of identity to safely process your request.

Data Security
We take the security of your data seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration or destruction. All employees and service providers are bound by confidentiality agreements and data protection obligations.

Cross-Border Data Transfer
Your personal data may be transferred to and processed in countries where data protection laws may differ. We ensure that such transfers are carried out in accordance with applicable regulations and that your data is adequately protected.

Links to Other Sites
Our website may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices or content of these sites and recommend that you read their privacy policies.

Privacy Policy Updates
We regularly review and update this Privacy Policy to reflect changes in our services, legal requirements and industry practices. Any changes will be communicated through our website and, where appropriate, directly to you.

Contact
If you have any questions about this Privacy Policy, please contact us by email at support@virtualplanet.gr.

Governing Law and Jurisdiction
This Privacy Policy and the use of our services are governed by the laws of the jurisdiction in which our services are provided. Any disputes arising out of this Privacy Policy or the use of our services will be resolved by the applicable courts in that jurisdiction.